My device is not responding to vocal commands. What can I do?

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My device is still not responding to vocal commands or the Alexa app. What can I do?

1. Unplug the Alexa speaker and power it back on.
2. Ask, “Alexa are you up to date?”
3. Power on your light off and on five times and make sure it flashes red, green, and blue (for full-color lights) or white (for white lights).
4. Follow the pairing procedure using the Alexa app, or say “Alexa, discover devices.”

My device is showing as ‘Unresponsive’ in the Alexa app. What can I do?

First, refresh the page in the app that shows the device. If this doesn’t work, turn it off and on, wait a few seconds and refresh the page. If you continue to see “unresponsive” in the Alexa app, we recommend you unplug Echo device and plug
it back in, then restart the app.

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