Is there a limit to how many devices I can connect?
The maximum number of devices you can connect is limited by your home layout (walls, floor, etc.), the type and proximity of your WiFi router, and other factors.
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Do these devices work on 2.4 GHz or 5 GHz WiFi?
SYLVANIA WiFi devices can only work on 2.4 GHz.
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I already own a hub; will my new devices work with it?
No. SYLVANIA SMART WiFi devices do not require and are not compatible with existing hubs. They connect directly to your WiFi router.
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Why do my devices go offline after connecting to WiFi?
If your device is connected to a wall switch or has an on/off switch, make sure it is turned on.
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Can I use these devices via Bluetooth?
No. Although SYLVANIA Smart WiFi devices have both WiFi and Bluetooth radios, the Bluetooth radio is only there to assist with the pairing process. Check our SYLVANIA Bluetooth Mesh products.
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What is Bluetooth mesh?
Bluetooth Mesh creates an ad-hoc network of Bluetooth devices. It’s ideal for households or businesses which need tens, hundreds, or even thousands of devices. With a traditional network, each new device talks directly with your phone or tablet. With a mesh network, each new device talks with every nearby device. This redundancy makes it easy to control the network over long distances and in buildings with thick walls.
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