To file a warranty claim on purchases made on shop.ledvanceus.com:
If your product fails to operate within the warranty period, please contact us at Shop.support@ledvance.com (800)-LIGHTBULB (1-800-544-4828). If you have purchased outside this site, please reach out to your original purchase point for return or exchange information.
Product warranties can be found on the packaging as well as the product link pages on this website.
For SYLVANIA Branded Radios, Tablets, TVs etc. Please note, these products are not LEDVANCE lighting products, but may bear the Sylvania Brand, please click on View More Product below to find out more information below
View more information on all other SYLVANIA branded products
For SYLVANIA branded Automotive Lighting Product:
The automotive lighting products that are branded "SYLVANIA" are under trademark licenses by OSRAM SYLVANIA Inc.
LEDVANCE is the licensee of product trademark SYLVANIA in general lighting. LEDVANCE is not associated and has no control over automotive lighting products. OSRAM SYLVANIA and their respective trademark licenses are responsible for these products. For more information, please visit: www.sylvania-automotive.com.
You may also contact: (1800)729-3777, and select Option 3 and then Option 1 to speak to a customer service representative for this product.
Terms and Conditions:
LEDVANCE warrants the Product to be free from defects in materials and workmanship from date of purchase for the specified warranty period found on the product packaging and product pages and specified below when used as directed. Failure to comply with Product warnings and instructions shall void the warranty. This warranty does not cover Product subject to accident, neglect, abuse, misuse, or acts of God.
Return Location
If you are requested to return product, please ship to address provided on the Return Material Authorization paperwork. If paperwork is misplaced, you may ship to the following, please be sure to include your contact information so that your claim can be processed.
1100 Tyrone Pike
Versailles 40383 KY
United States
LEDVANCE WILL REPLACE WITH THE SAME OR SIMILAR PRODUCT FREE OF CHARGE. LABOR FOR REMOVAL OR REPLACEMENT IS NOT INCLUDED. LEDVANCE RESERVES THE SOLE RIGHT TO EXAMINE AND DETERMINE WHEATER THE PRODUCT IS DEFECTIVE. FOR ADDITIONAL INFORMATION CONTACT US AT shop.support@ledvance.com 1-800-LIGHTBULB (1-800-544-4828). THIS IS THE EXCLUSIVE REMEDY AVAILABLE. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS EXPRESSLY EXCLUDED. SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS OF USE, WHICH ARE HEREBY EXCLUDED. IF UNDER APPLICABLE STATE LAW IMPLIED WARRANTIES MAY NOT VALIDLY BE DISCLAIMED OR EXCLUDED, THE DURATION IS LIMITED TO THE SPECIFIED WARRANTY PERIOD.
TABLE 1: LIMITED WARRANTY FOR SMART+ LED PRODUCTS DEDICATED TO PRIVATE CONSUMERS
| WARRANTY PERIOD | PRODUCT FAMILIES |
| 2 Years | Non Energy Star Rated SMART + Product |
| 3 Years | Energy Star Rated SMART+ Product |
| 5 Years | SMART+ Professional Fixtures |
TABLE 2: LIMITED WARRANTY FOR LED LAMPS, TRUWAVETM LED LAMPS and LED FLEX PRODUCTS DEDICATED TO PRIVATE CONSUMERS
| WARRANTY PERIOD | PRODUCT FAMILIES |
| 1 Year | • ECOLED BR30, PAR38, A19, B10 and G25 (ECOLED and 7YV in product label description) • COLORED LED PAR lamps (Red, Green Blue or BUG in lamp description) • 32’ RGB COLOR CHANGING STRIPS • MOSIACTM 6.6 SELECTABLE RGB (USB or Battery operated) |
| 3 Years* |
• LED A19 and LED A21 Contractor Series (10YV is within the product label description on the bulb)
|
| 3 Years (8,760 hours per year) 5 Years (4,380 hours per year) |
• TRUWAVETM- A19, A21, A15, B10, B13, G16.5, G25, ST19, A21 3-Way, A23 3-Way, R20, BR30, BR40, MR16, PAR16, PAR16GU10, PAR20, PAR30, PAR30LN, PAR38 (all TRUWAVE lamps have TL within the lamp description) • ULTRA LED HO - PAR 38, BR30 (HO in the description of the lamp) • ULTRA Glass MR16 • CCT SELECT TRUWAVE- BR30, PAR38 (TL in description as well as SC3) • Motion Sensor A19 and PAR38 – (MOT is in the description) |
| 5 Years | • LED Downlights, direct wire and medium base adapter • LED FLAT PANEL • LED FLUSH MOUNT CEILING LUMINAIRE • WALL SCONCE • VANITY LIGHT • VAPOR TIGHT (VAPOR Contained in the product label) • LED SHOP LIGHT • LED Shoplight/ LED WRAP • TruWave Undercabinet (TL in the description) • LED Undercabinet • LED STRIP (2’, 4’ 8’) |
| 3 Years | • LED Downlight with medium adapter |
| 2 Years | • LED NIGHTLIGHTS |
TABLE 4: LIMTED WARRANTY FOR INCANDESCENT, HALOGEN, HID AND FLUORESCENT TO PRIVATE CONSUMERS
| WARRANTY PERIOD | PRODUCT FAMILIES |
| 30 DAYS | • Halogen and Incandescent Lamps |
| 3 Years *1 Year if operated more than 3 hrs per day |
• Screw Base Compact Fluorescent* • Pin Base Compact Fluorescent • HID lamps |
| Based on Mortality Curve |
Linear Fluorescent lamp
|
