Do I always need WiFi turned on to control these devices?
Your light must be connected to your phone or a voice assistant to function. If your light is connected to a voice assistant, you can turn off your phone’s WiFi. WiFi is required on your phone for setup.
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Is there a limit to how many devices I can connect?
The maximum number of devices you can connect is limited by your home layout (walls, floor, etc.), the type and proximity of your WiFi router, and other factors.
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Do these devices work on 2.4 GHz or 5 GHz WiFi?
SYLVANIA WiFi devices can only work on 2.4 GHz.
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I already own a hub; will my new devices work with it?
No. SYLVANIA SMART WiFi devices do not require and are not compatible with existing hubs. They connect directly to your WiFi router.
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Why do my devices go offline after connecting to WiFi?
If your device is connected to a wall switch or has an on/off switch, make sure it is turned on.
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