Do these devices work with Apple Home?
No, these devices are not compatible with Apple Home. They can be controlled using Siri Shortcuts.
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My device is showing as ‘Unresponsive’ in the Alexa app. What can I do?
First, refresh the page in the app that shows the device. If this doesn’t work, turn it off and on, wait a few seconds and refresh the page. If you continue to see “unresponsive” in the Alexa app, we recommend you unplug Echo device and plug
it back in, then restart the app.
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it back in, then restart the app.
My device is not responding to vocal commands. What can I do?
Turn the device off and on, and wait a few seconds. Try the same vocal command.
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My device is still not responding to vocal commands or the Alexa app. What can I do?
1. Unplug the Alexa speaker and power it back on.
2. Ask, “Alexa are you up to date?”
3. Power on your light off and on five times and make sure it flashes red, green, and blue (for full-color lights) or white (for white lights).
4. Follow the pairing procedure using the Alexa app, or say “Alexa, discover devices.”
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2. Ask, “Alexa are you up to date?”
3. Power on your light off and on five times and make sure it flashes red, green, and blue (for full-color lights) or white (for white lights).
4. Follow the pairing procedure using the Alexa app, or say “Alexa, discover devices.”
Which devices work with Apple Home?
Check your device. If a QR code is printed on it then it is compatible with Apple Home.
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Can I use these devices if I do not have an Alexa, Google, or Apple smart speaker?
Yes. Without a smart speaker, these devices are controllable with the SYLVANIA Smart Home app. However, you will not have voice control functionality.
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